System Maintenance

Ensuring Optimal System Performance and Reliability


At Cocoon, our System Maintenance services are meticulously designed to keep your IT infrastructure running efficiently, including servers, networks, and software applications. By proactively managing and maintaining these systems, we help prevent issues before they occur, ensuring seamless and uninterrupted operations. This approach provides you with the peace of mind that your systems are in safe hands, allowing you to focus on your core business activities and be confident in the reliability of your IT infrastructure. Our services also support our clients’ transformation journeys toward a largely outsourced model, increasing capability, capacity, and flexibility and leveraging industry best practices for improved business results.

Capacity Management

At Cocoon, effective capacity management transcends mere support for scalability; it’s integral to ensuring your systems can accommodate growth without compromising performance. This is crucial for maintaining operational efficiency and seamlessly meeting customer demands, even during peak periods when there might be sudden spikes in demand.

Resource Optimization

We analyze and adjust resources to match demand efficiently, preventing over-provisioning and unnecessary expenditures. We ensure optimal resource utilization by evaluating current infrastructure, ongoing initiatives, and future projects.

Performance Analysis

Our proactive monitoring identifies and addresses potential bottlenecks before they impact performance. For instance, we can detect if a server is running at total capacity or a network is experiencing high latency. We achieve this by using advanced tools to maintain visibility across various system aspects, including event management and root cause analysis. This involves continuous data collection, analysis, and reporting, allowing us to address issues promptly and effectively.

Future Capacity Planning

Leveraging predictive analytics, we forecast future system requirements based on current trends and growth projections. This proactive approach involves regular updates to metrics to stay ahead of potential capacity and availability challenges.

Compliance with SLAs

Our capacity management ensures that all system enhancements and expansions are aligned with agreed-upon service level agreements (SLAs), guaranteeing that performance standards meet contractual obligations and client expectations.

This comprehensive approach supports your business’s growth and aligns with strategic goals to ensure sustained performance and customer satisfaction.

Availability Management

Cocoon’s Availability Management ensures that your critical systems are consistently operational, supporting uninterrupted business operations and enhancing customer satisfaction. This proactive approach is integral to maintaining high availability that aligns with your business needs and aggressive SLA targets.

System Redundancy

We implement redundant systems and robust failover solutions, significantly reducing the risk of service interruptions and maintaining high system availability. This strategic redundancy is crucial for meeting and exceeding the uptime commitments defined in our SLAs.

Proactive Monitoring

Continuous system health monitoring helps us quickly identify and rectify potential issues before they impact services. This includes comprehensive event management and root cause analysis, ensuring systems remain operational and SLA targets are met.

Disaster Recovery Strategies

Our disaster recovery plans are crafted to ensure rapid service restoration during significant incidents. These plans include regular data backups, off-site storage, and a detailed, regularly tested, and updated recovery process. We conduct regular tests to ensure the effectiveness of our recovery process and update the plans based on the results and any changes in your business's IT infrastructure. They are closely tied to SLAs, with clearly defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) that reflect the critical nature of the services and the business’s tolerance for downtime and data loss.

Business Impact Analysis

As part of our broader strategy, we conduct detailed Business Impact Analyses (BIA) to understand the potential effects of downtime and to tailor our availability and capacity management efforts. This analysis involves a comprehensive review of your business operations, identifying critical functions and their dependencies on IT systems. We then use this information to inform our SLA specifications, ensuring they accurately reflect the criticality of different business functions and your tolerance for downtime. The BIA process includes interviews with key stakeholders, data collection and analysis, and a final report that outlines the potential impact of downtime on your business.

Our Availability Management ensures that your systems can handle the demands of current and future business operations and aligns closely with strategic objectives to maximize productivity and customer satisfaction.

Performance Management

Cocoon’s Performance Management services are strategically focused on enhancing the speed and responsiveness of your IT systems, which directly boosts user satisfaction and productivity. For example, by optimizing system response times, we can ensure that your employees can work more efficiently, leading to higher productivity and job satisfaction.

System Tuning

We regularly optimize settings and configurations to maximize system performance and efficiency. Our team ensures your IT infrastructure is optimized to handle evolving business demands effectively.

Advanced Monitoring

Using advanced tools, we provide real-time monitoring of your systems to identify and rectify any performance issues promptly. This proactive surveillance reduces downtime and maintains consistent operational efficiency.


We benchmark your system performance against recognized industry standards such as ISO/IEC 25010 for system quality and ITIL performance metrics. This ensures we meet and exceed the standard performance criteria, driving continuous improvements and achieving best-in-class service levels.

Through these robust strategies, Cocoon guarantees that your IT systems meet and surpass industry standards, ensuring enhanced operational productivity and elevated user experiences.

Why Choose Cocoon?

Expert Technicians

Our team comprises certified professionals with extensive experience in system maintenance across various platforms and industries. They have undergone rigorous training and hold certifications from reputable organizations like Microsoft, Cisco, and CompTIA. Their expertise and dedication ensure that your systems are in the best possible hands, reassuring you and instilling the trust you need in a maintenance service provider. We support our clients' aspirations to use self-service for their employees, also known as a "Shift-Left Strategy."

Proactive Approach

We focus on preventing problems before they impact your business, reducing downtime and associated costs. For instance, we can identify and fix potential security vulnerabilities before they are exploited or detect and resolve performance issues before they affect your users. This proactive approach helps us maintain your systems' high availability and performance.

Tailored Maintenance Plans

We understand that every business and its IT system needs are unique. That's why we offer customized maintenance plans meticulously aligned with your business needs and objectives. This personalized approach involves an initial assessment of your systems and a detailed discussion of your requirements. We then develop a maintenance plan that includes regular system checks, performance tuning, and 24/7 support, ensuring you get the most out of our services.

Client-Owned Asset Management

We manage client-owned assets at their facilities and maintain disaster recovery procedures to ensure recovery aligns with recovery time objectives (RTO) and recovery point objectives (RPO) provided by clients.

Support for Global IT Function

We support the client's long-term vision for a centrally managed global IT function, standardizing and sharing knowledge/expertise and processes across regions.

Maintain the health and efficiency of your IT systems with Cocoon’s expert System Maintenance services.

Contact us today to discuss how we can support your business.

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Scalability of the platform

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