Infrastructure Operations

Robust and Reliable IT Infrastructure Management


At Cocoon, we recognize that your IT infrastructure is the bedrock of your business operations. Our Infrastructure Operations services, bolstered by a proven track record of successful projects such as the integration of advanced security protocols for Oil and gas companies and the implementation of scalable network solutions for OT providers, are meticulously designed to ensure that your infrastructure is not just robust and optimally configured but also reliably so to support your current and future business needs.

End User Computing and Support

Cocoon’s end-user computing services maximize productivity and user satisfaction, ensuring your workforce has reliable and efficient access to necessary applications and data.

Device Management

Comprehensive support for all end-user devices, including desktops, laptops, and mobile devices.

Help Desk Services

Rapid response to user issues, minimizing downtime, and maintaining business continuity.

Software and Hardware Updates

Keeping all systems up-to-date with the latest software patches and hardware upgrades to ensure security and efficiency.

Server Management

Ensure your servers are secure, efficient, and scalable. Cocoon’s server management services cover everything from installation to maintenance and optimization. We understand that your business needs may change over time, and our services are designed to accommodate these changes. Whether you need to add more servers to handle the increased workload or scale down during lean periods, our services can adapt to your requirements, ensuring that your servers can scale up or down as required.

Server Installation and Configuration

Setting up servers to meet specific business applications and performance criteria.

Ongoing Maintenance and Monitoring

Regular checks and updates ensure servers run optimally and securely.

Backup and Disaster Recovery

Implementing robust backup solutions and disaster recovery strategies to safeguard critical data.

Data Network Management

Keep your network infrastructure agile and secure with Cocoon’s data network management services to ensure your connectivity effectively supports all business operations.

Network Design and Implementation

We are experienced in creating a wide range of networks, including Local Area Networks (LANs), Wide Area Networks (WANs), Virtual Private Networks (VPNs), and more. These networks are scalable, secure, and tailored to business needs.

Traffic Management and Optimization

Ensuring efficient data flow across the network, reducing bottlenecks and improving speed.

Security Measures

Implementing comprehensive security protocols is a top priority for us. By implementing a multi-layered security approach, we ensure that your network is protected against external threats and data breaches. This includes using advanced firewalls, intrusion detection systems, data encryption, and rigorous access controls to safeguard critical information.

Disaster Recovery Services

Protect your business from significant disruptions with Cocoon’s disaster recovery services, ensuring quick recovery and continuity in the face of unforeseen incidents.

Disaster Recovery Planning

Our process begins with thoroughly assessing your IT infrastructure and potential risks and crafting a detailed recovery plan. This plan incorporates Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) from business impact analyses and documents recovery workflows for each business unit. It outlines steps to restore IT services promptly after disruptions. Our approach ensures rapid recovery and minimal downtime.

Regular Testing and Updates

Continually testing recovery plans to guarantee effectiveness and make necessary adjustments.

Data Backup and Restoration

Secure and reliable data backup solutions to minimize data loss in any disaster scenario.

Why Choose Cocoon?

Experienced Technicians

Our team comprises experts with extensive knowledge of managing complex IT infrastructures.

Proactive Approach

We focus on preventative measures to ensure high availability and robust performance.

Tailored Solutions

Customizing our services to fit your organization's specific requirements, ensuring optimal performance and scalability.

Disaster Recovery Responsibilities

Participating in all business continuity activities, activating disaster command centers, restoring operating environments within specified time periods, and maintaining disaster recovery procedures to meet client-provided RTOs and RPOs.

Strengthen your IT foundation with Cocoon’s expert Infrastructure Operations services.

Contact us today to learn how we can enhance your IT environment.

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Scalability of the platform

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