Application Support


Unleash the full potential of your enterprise applications with Cocoon’s top-tier vendor management services. Our team of seasoned professionals is dedicated to providing comprehensive support, ensuring that your software investments are not just optimized and secure, but also tailored to meet your business’s unique challenges, thereby driving your business’s growth and success.

Services Offered

Explore our suite of cybersecurity tools designed to enhance your cybersecurity capabilities.

Application Functional Support

At Cocoon, we don't just provide support, we supercharge your applications' functionality and user experience. Our approach involves in-depth assessments to understand your business needs, followed by strategic enhancements that turbocharge efficiency and effectiveness across your operations.

Application Technical Support

Our highly skilled technical support team, armed with extensive experience and knowledge, is ready to tackle various challenges, from routine maintenance to complex performance optimizations. Rest assured, Cocoon's experts are here to provide swift and effective solutions, ensuring your applications run smoothly and your business stays ahead of the curve.

Patching and Upgrading

Keeping your systems current is crucial in the fast-evolving tech landscape. Cocoon ensures your applications are always up-to-date with the latest patches and upgrades, minimizing security risks and enhancing functionality to keep you ahead.

Customization and Configuration

We understand that every enterprise has unique needs and challenges. That's why our customization services are designed to mold your applications to fit perfectly within your business processes. From initial configuration to ongoing adjustments, Cocoon ensures your applications fully align with your strategic goals, providing a seamless integration experience.

Application Security Management

Protect your critical data and systems with Cocoon’s robust application security management services. We implement comprehensive security measures to defend against vulnerabilities and cyber threats, ensuring your business operates securely in any digital environment.

Performance Optimization

Slow applications can hinder business growth. But with Cocoon's performance optimization services, you can identify bottlenecks and enhance your applications' speed and reliability. Continuous monitoring and fine-tuning boost your operational efficiency, thereby improving productivity and customer satisfaction. Let us help you accelerate your business's growth.

User Training and Support

Empower your employees with the skills they need to maximize the potential of your applications. Cocoon offers customized training sessions and detailed support resources to help users understand and leverage your systems' full capabilities, significantly boosting user adoption and satisfaction.

Integration Services

In today’s interconnected digital landscape, seamlessly integrating applications with other systems is critical to operational success. Cocoon specializes in creating synergies between disparate technologies, enhancing data flow and functionality across your enterprise.

Expanded Service Offerings

Cocoon’s holistic approach to application support ensures comprehensive coverage of all facets of application management—from security and performance to user training and system integration. With our deep industry knowledge and proven expertise, Cocoon is the partner you can trust to ensure your applications deliver maximum value.

Commonly Supported Applications


ERP Systems

Leverage our expertise in major ERP platforms like SAP, Oracle ERP, and Microsoft Dynamics to streamline your business processes and integrate core functions seamlessly.



CRM Systems

Enhance customer relationships with support for top CRM systems such as Salesforce, Microsoft Dynamics, and SAP CRM, improving sales management and customer engagement.


BI and Analytics Tools

Turn data into insights with support for leading BI tools like Tableau, Power BI, and SAS, enabling smarter, data-driven decision-making.



SCM Systems

Optimize your supply chain with comprehensive support for SCM systems like JDA, Oracle SCM, and SAP SCM, ensuring efficiency from production planning to distribution.




Support your HR functions with systems like Workday, SAP SuccessFactors, and Oracle HCM, enhancing everything from recruitment to performance analysis.



Manage your digital content effectively with support for CMS platforms such as Adobe Experience Manager, Sitecore, and Drupal.


Project Management Tools

Keep your projects on track with tools like Microsoft Project, JIRA, and Asana, enhancing project planning and execution.




Ensure robust data management with support for databases like Oracle Database, Microsoft SQL Server, and IBM Db2.


Communication and Collaboration Tools

Facilitate seamless communication and collaboration with tools like Microsoft Teams, Slack, and Zoom.


Cybersecurity Solutions

Secure your operations with comprehensive support for essential security tools, such as firewalls, IDS, and antivirus programs.

Partner with Cocoon to enhance your enterprise applications' functionality, security, and efficiency.

Trust our expertise to transform your technological investments into robust business solutions.