Despite significant investment in improving various areas of IT operations, many IT departments still have trouble regularly meeting business expectations for service delivery.
Businesses often try to tackle these issues by purchasing multiple solutions, which complicate the IT operations and, in some cases, deteriorate functionality.
Automating your IT operations is not something you should jump into. Instead, assess your operations’ current state and know what priorities you have. Start from processes that will benefit from automation to those that require more experience in handling them. Once all this has been done, analyze your initial plan for easy wins and expand it as needed, so there's no need to worry about AI operations anymore.